Your Vision is
We aim to create a conversational chatbot that acts as your personal assistant, helping you improve efficiency, increase sales and automate your business.
The Process of creating your chatbot
- Map out process flows with stakeholders.
- Conceptualize the bot personality.
- Sharing of experience and best practices.
- Design sign off.
- Ingestion of knowledge base data, support tickets, emails and FAQ's.
- Review existing API documentation.
- Internal testing for trained FAQ's.
NLP & Machine Learning
- Tuning of intent language and terminology.
- Conversation data labelling and analysis.
- Continuous re-training of collected data set.
- Configuration of flow design.
- Integration with existing systems: CRM, knowledge base, contact centre support,
and payment gateway.
- Installation of analytics tool.
- Configuration of bot dashboard.
User Acceptance Testing
- Conduct System Integration Tests.
- Prepare User Acceptance Test (UAT) plan.
- Conduct UAT.
- Key user training & UAT signoff.
- Go live.
- Post Support.
Customize Your Chatbot
24/7 Customer service, sales, and advisory